Frequently asked question

It is always possible to reserve devices in advance to secure availability. Please note that last-minute bookings during the high season may be subject to limited stock, and in rare cases, we may be unable to accommodate your request.

We ship devices worldwide. Our primary service area is the Baltic and Northern Europe region; however, shipping to other locations is available upon request. Please contact us for a customized shipping offer.

Please note that we can only ship to a physical address, such as a business office, hotel, museum, or vendor location. If the delivery address is not directly operated by you, please ensure that the onsite staff are informed in advance about the incoming shipment. Otherwise, the parcel may be refused upon delivery.

During the rental period, you may contact us at any time by email or phone. Each device and device case includes a dedicated phone number for rental-related emergencies.

Please note that our office phone line is available during business hours, Monday to Friday, from 09:00 to 17:00 (Estonian local time). In the event of an emergency outside these hours, please call the emergency contact number provided by our team.

If you are unable to reach us by phone, you may also send a text message or email us at info@greensound.ee. We monitor emails periodically outside of standard business hours as well.

The invoice will be issued after the service has been provided, as there may be last-minute passenger changes or additional charges related to late modifications. Invoices are typically sent within 1–2 business days following the service date.

Payment is due within 15 calendar days. If you require an extended payment term, please let us know in advance and we will do our best to accommodate your request.

In the event of a device malfunction, we always include a small number of spare devices to ensure a smooth and hassle-free rental experience. Please inform us as soon as possible if a device stops functioning. After the rental period, we will collect the faulty device to ensure it can be inspected and prepared for future use.

For devices that are lost or damaged due to user error or mishandling, a fee of EUR 50 + VAT per device will be charged.

rental requests, from small quantities to large-scale orders of several hundred or even several thousand devices.

Please note that for larger quantities, standard rental rates may not apply. In such cases, we will prepare a customized pricing proposal based on the scope, logistics, and setup requirements of your order, as large shipments require additional preparation and handling.